Frequently Asked Questions

I want to buy an item that has a $0.00 price. How much is it?

If you select an item that does not have a price listed, it is because this item requires a custom run.  This means that we will provide you a quotation based upon the number of items ordered and any additional customizations.

To receive a quotation, please add the item(s) you want to your shopping cart.  You can combine $0.00 price items along with items with actual prices listed within the same order.  Continue through the check out process as normal.  This first stage of submitting your order does not require payment, so you do not need to be concerned about being charged.

Once you have submitted your order, we will determine your custom run prices, along with applicable shipping fees and update your order.  A finalized invoice with totals will be emailed to you, at which time you can complete the order by submitting payment using our secure online payment processor.

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Why can't I see what my shipping charges will be?

Due to the variances in products sizes, and because we want to provide you with the best possible shipping rates, we will determine your shipping charges manually.  After you complete the first step of submitting your order, we will calculate the best shipping rate and notify you of your finalized invoice totals.  After reviewing your finalized invoice, you can then proceed to payment processing using our secure online payment system.
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I want to customize my banner with my own logo or copy. How do I specify this in my order?

Many of the banners we sell can be personalized with your logo or text and the order form within the online store does not  include a means of providing that information in the online shopping cart. 

Our goal is to provide you with the best experience possible when ordering with us.  For that reason we omit this information from the form to insure that we get it right for you in the order.  We believe this personalized service sets us apart from other online retailers of Christmas and holiday decor and will make the experience of ordering with us an enjoyable one.

With an Order
If you order a custom-run or product that can be personalized be assured that our sales staff will contact you when the order is received and being processed.  If you want to speed up the process, you may simply email providing your order number along with customization information.  You will be contacted to verify that information during order processing.

Prior to Ordering
Please contact us with what you have in mind and we will promptly provide you with a quotation prior to ordering that includes pricing for customization of banners with your personalized text or logos. 
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I would like help determining which product(s) would look the best for my location.

Our custom decor design team is second to none. With more than 75 years of combined experience, we are experts at turning your decorating ideas and projects into reality. Working on behalf of major shopping center developers, commercial business, retailers and municipalities, our designers have never missed a deadline. We are always on budget and on time.  We will be happy assist you.  Just give us a call us at (410) 643-0808 or contact us using our online form.  We look forward to working with you.
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Are Products Available with LED Lights

Nearly all of our lit decorations have options for either traditional or LED lights.  Pricing for LED lighting products is generally a bit higher and may not be included on the website.  Rest assured we will contact you during order processing related to custom run items along with options like LED lighting.
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Why Aren't I Charged When My Order is Placed?

Our goal is to provide you with the best experience possible when shopping with us.  For that reason we contact you related to shipping, custom-run and personalization options while processing your order.  Not only is our goal to make you a happy customer with a great Christmas decor display but save you money.

During order processing we work with you to determine the best shipping method for the product you ordered.  In addition we work with you to establish the options which suit you best.

Once order processing is complete, our system will send you an e-mail notifying you that your order is ready for payment.  At that time you will return to the site and enter your payment information.  We accept both Visa/Mastercard and may provide terms for some customers exercising purchase orders.
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